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shipping, delivery, returns and claims
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material guidelines
- cement
- zellige
- zio & sons + clé zellige
- gold + platinum zellige
- belgian reproduction
- architect's palette
- eastern elements
- fornace brioni + clé
- fornace brioni + cristina celestino
- antique terracotta
- eastern earthenware
- clé subway
- clé penny round
- watermark
- clé thassos
- clé dolomite
- clé carrara
- clé slate
- forage terrazzo
- clé limestone
- strata linea
- lithography
- modern farmhouse brick
- foundry flats
- clé guild
- erica tanov + clé shimmer
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FAQ's for trade
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how to see our product
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FAQ's for grout
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FAQs for trim + edge
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how to order samples
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tile variation & imperfections guide
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top coat kit resource
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fornace brioni MTO catalogue
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how to place an order
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FAQ's for discounted and sale tiles
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other
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how to contact us
can i pick up tile at your warehouse to save on shipping?
options for picking up tile
unfortunately, none of our facilities are setup to accommodate will call pick up.
the majority of our tile is shipped from warehouses with a small percentage drop shipped directly from domestic studios.
we are unfortunately not able to offer a will call/pick up service at present moment under any circumstances.
clé has learned the hard way that other shipping options have too high a likelihood of a large portion of your tile arriving cracked or broken, and due to this risk we decided that for the client experience we will only ship retail orders via palletized freight.
for more information on our shipping and delivery policies, please see the following link to our resources section:
https://help.cletile.com/shipping-delivery-and-return-information
clé has learned the hard way that other shipping options have too high a likelihood of a large portion of your tile arriving cracked or broken, and due to this risk we decided that for the client experience we will only ship retail orders via palletized freight.
for more information on our shipping and delivery policies, please see the following link to our resources section:
https://help.cletile.com/shipping-delivery-and-return-information