clé trade program frequent questions

How do I join your Trade Program?  Thank you for your interest. At present, clé is not reviewing new trade applications as our program is entirely offline while we redesign and relaunch it. The good news is you can still order from clé and receive our direct-to-consumer pricing available on the website (which reflects our already discounted/contractor pricing to the public.)

 

How do I order samples? Ordering samples is easy via our website. You can place orders at your convenience, 24 hours a day 7 days a week. Our samples are reasonably priced, with the exception of our artist collection which are a part of our maison clé premium materials line (these come with a higher price point.) Please note that we strongly recommend viewing several samples of the same tile to ensure you are aware of the natural variations which will occur. You may order up to four sample pieces per item.

 

I used to be a member of your trade program when I worked with another company. Why can I no longer be a member? We paused our Trade Program in 2020. This means we are not actively accepting new members yet. The good news is we are looking to relaunch the clé Trade Program by fall of 2022. In the meantime, please do remember you are already receiving our lowest prices due to our direct to consumer business model.

 

Will you have a trade program again? Yes! We are looking to relaunch our Trade Program by the Fall of 2022 (this date is subject to change) but this is our anticipated timeline. 

 

Do you offer volume discounts? Yes, we absolutely do. Please let your clé sales representative know the material and quantities you are considering and they would be happy to assist with pricing. *Don’t forget to add a minimum of a 15% overage. Depending on your aesthetic goal, you may wish to increase the overage amount in order to allow for “cherry picking” tiles with lesser color/size/surface variations. Though clé embraces natural variation, we recognize that certain projects may prefer less variation in which case ordering a higher amount to account for cherry picking is suggested. 


How do I request tax exempt status on my orders? Kindly make your request to have your account marked as tax exempt by providing us with your supporting tax documentation. Please send to contact@cletile.com PRIOR to making your purchase. While we are not reviewing new trade applications at this time, we would be happy to mark your account as tax exempt should you make the request to us in writing.