How do I join your Trade Program? Thank you for your interest.
At clé, we believe in doing things a little differently, so we don’t offer a traditional trade program.
Here’s why: we’re a direct-to-consumer company and offer competitively-priced high quality materials from around the globe to you via our website. We do whatever we can to keep costs as low as possible, so we don’t maintain showrooms, sell through others, or offer many of the traditional features such as trade discounts. This ultimately keeps prices lower for everyone–including design professionals.
Do you offer discounts to the trade?
At clé, we believe in doing things a little differently, so we don’t offer a traditional trade program–and that includes discounts.
When you purchase from clé, you receive our direct-to-consumer pricing via our website or by working with our expert sales team, whichever purchasing option is more suitable for your needs.
But are you looking for a volume discounts? We would love to review potential for volume discounts on larger projects and can always accommodate tax-exempt status if requested prior to placing your order.
How do I order samples? Ordering samples is easy via our website. You can place orders at your convenience, 24 hours a day 7 days a week. Our samples are reasonably priced, with the exception of our artist collection which are a part of our maison clé premium materials line (these come with a higher price point.) Please note that we strongly recommend viewing several samples of the same tile to ensure you are aware of the natural variations which will occur. You may order up to four sample pieces per item.
I used to be a member of your trade program when I worked with another company. Why can I no longer be a member? We have sunsetted our trade program and are no longer accepting new members. Please remember you have already received our lowest prices due to our direct-to-consumer business model.
Will you have a trade program again? We are in the process of designing a loyalty program. Luckily, you may still take advantage of our rock-bottom direct-to-consumer pricing.
Do you offer volume discounts? In certain instances, it is possible and always subject to review as every single item has an entirely different cost structure. Please let your clé sales representative know the material and quantities you are considering and they would be happy to assist with pricing. *Don’t forget to add a minimum of a 15% overage. Depending on your aesthetic goal, you may wish to increase the overage amount in order to allow for “cherry-picking” tiles with lesser color/size/surface variations. Though clé embraces natural variation, we recognize that certain projects may prefer less variation in which case ordering a higher amount to account for cherry-picking is suggested.
How do I request tax exempt status on my orders? Kindly make your request to have your account marked as tax exempt by providing us with your supporting tax documentation. Please send to contact@cletile.com PRIOR to making your purchase. While we are not reviewing new trade applications at this time, we would be happy to mark your account as tax exempt should you make the request to us in writing.