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shipping, delivery, returns and claims
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material guidelines
- zellige
- cement
- zio & sons + clé zellige
- gold + platinum zellige
- le sol
- belgian reproduction
- 17th century: maiolica de delft
- eastern elements
- fornace brioni + clé
- fornace brioni + cristina celestino
- fornace brioni + giovanni barbieri
- antique terracotta
- eastern earthenware
- clé subway
- clé penny round
- watermark
- clé thassos
- clé dolomite
- clé carrara
- clé calacatta gold
- clé calacatta viola
- clé Lapidary
- clé slate
- pantry pavers tumbled travertine
- forage terrazzo
- clé limestone
- strata linea
- lithography
- modern farmhouse brick
- foundry flats
- clé guild
- erica tanov + clé shimmer
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FAQs for trade
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how to see our product
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FAQs for grout
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FAQs for trim + edge
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how to order samples
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tile variation & imperfections guide
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top coat kit resource
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how to place an order
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how to contact us
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clé warranty
Delivery expectations
What to expect when scheduling and receiving your shipment.
Your shipping receiver must be fully informed of our shipping and delivery policies. Once your order has shipped, you will receive a call from our shipping company to schedule a delivery appointment window. Failure to schedule this appointment within 24 hours may result in storage fees and/or costs for return shipment and re-delivery, for which you will be responsible. The minimum charge for these fees is $75.If you miss your scheduled delivery appointment, our shipping company may charge you up to $400 or more, which you will also be responsible for paying. Additional fees may apply if there are consecutive missed delivery appointments.