Delivery expectations

What to expect when scheduling and receiving your shipment.

Your shipping receiver must be fully informed of our shipping and delivery policies. Once your order has shipped, you will receive a call from our shipping company to schedule a delivery appointment window. Failure to schedule this appointment within 24 hours may result in storage fees and/or costs for return shipment and re-delivery, for which you will be responsible. The minimum charge for these fees is $75.

If you miss your scheduled delivery appointment, our shipping company may charge you up to $400 or more, which you will also be responsible for paying. Additional fees may apply if there are consecutive missed delivery appointments.