how do I cancel my order?

cancellation policy

clé only accepts cancellations within 3 hours from the time your confirmation email is sent. outside of this time-frame, orders cannot be cancelled. please note this 3-hour window also applies to editing or adding to a full order placed with clé. 

in order to cancel your order within 3 hours from the time the order confirmation was sent, please either email us at with your invoice number or call us directly during regular business hours (Monday - Friday 7am - 5pm PST) at (415) 887-9011.