Do you ship internationally?
International Shipping
clé is a California based company that only ships to all 50 states. We do not fulfill international orders at this time anywhere outside of the United States. Should you have any questions on this policy, please send us an email to contact@cletile.com.
In the event that you take it upon yourself to ship clé across US borders - here is what you need to know:
Please be informed that it is entirely the purchasers liability and duty to be aware that our claims and support does not carry over to geographical locations where clé does not manage shipments (ie. any location beyond US borders.) Therefore, we strongly recommend the purchaser and purchasing agent’s client understand entirely all of the risks to be considered should you choose to opt for shipping outside of the United States, against clé’s recommendations.
International clients (including those from Canada) may, at their own risk, place full tile orders with clé tile by utilizing EXW (Ex Works) incoterms, which entail that the seller's only responsibility is to have the ordered products palletized and ready for pickup at the recovery location as specified by clé. We will palletize the ordered products and provide you with a commercial invoice and packing list. Once you or your carrier picks up the shipment, you will assume all costs and risks. This includes loading, transportation, export and import clearance, insurance, and final delivery.
We do not recommend moving forward with any order in this manner and clé does not make any guarantee that your shipment will arrive safely, as we do not manage shipments delivered outside of the United States at this time.
clé ships full tile orders via palletized freight and sample orders via FedEx to your requested delivery site within the United States. We do not take any additional measures beyond our current standards for palletized freight to ensure additional care is met for orders leaving the United States.
It is solely the responsibility of the purchaser to make sure the freight forwarder acknowledges the arrival of the shipment and arranges for the shipment from their nominated forwarder warehouse to the final destination.
IMPORTANT: If you opt for Ex Works, please note that all damage, shortages, or material-related issues must be noted at pick-up before the material is released to your nominated shipping company.
This must be done PRIOR to leaving US borders.
**Should you require a CI (commercial invoice) it is solely your responsibility as the purchaser to request this information and to deliver it to the appropriate parties. clé does not manage or offer any support on international shipments other than supplying a commercial invoice (only upon request.)
Should you opt to assume the responsibility of the order shipping beyond the United States, you as the purchaser are agreeing to all liability that may go along shipping in this manner as clé does not manage shipments from the United States to your final destination outside of the United States.