Do you ship internationally?
International Shipping
clé is a California based company that only ships to all 50 states. We do not fulfill international orders anywhere outside of the United States. Should you have any questions on this policy, please send us an email to contact@cletile.com.
In the event that you take it upon yourself to ship clé across US borders - here is what you need to know:
Please be informed that it is entirely the purchasers liability and duty to be aware that our claims and support does not carry over to geographical locations where clé does not manage shipments (ie. any location beyond US borders). Therefore, we strongly recommend the purchaser and purchasing agent’s client understand entirely all of the risks to be considered should you choose to opt for shipping outside of the United States.
If you choose to order internationally (anywhere outside of US borders), a pickup would be required for your order through your designated shipping carrier by way of EX Works (EXW) terms at your own risk.
What is EX Works (EXW)? Ex Works means the seller (clé in this instance) makes the goods available at their location, and the buyer is responsible for everything else—transport, customs, insurance, and delivery.
How do you set up a shipment with clé using EX Works (EXW) terms?
- You must hire a freight provider to manage all shipping aspects of the order after pickup from the will-call location. Your nominated freight provider must also manage the loading, customs clearance, shipping, insurance, and final delivery.
- Your selected freight provider must report all damage, missing items, or product issues at pickup before moving the shipment.
- They must complete all necessary paperwork for proper order transport to the final destination outside the United States.
How can clé assist with your order?
- clé will palletize and make the order available for pickup at a specific location, depending on the product ordered.
- Please note that shipping locations may vary based on your selected material. This may also require multiple pickups for your chosen shipping company.
- Upon making the order available for pickup, clé will provide a packing list and, only upon request, a commercial invoice (CI).
What clé cannot be provided under EX Works (EXW) terms:
- clé cannot provide shipment support, insurance, claim support, or replacement products.
- clé cannot provide documents related to the export, customs, and delivery aspects of your shipment(s), with the exception of a packing list and, upon request, a commercial invoice (CI).
- clé does not guarantee that your shipment will arrive safely, as we do not manage shipments delivered outside the United States.
Should you opt to assume the responsibility of the order shipping beyond the United States, you as the purchaser, are agreeing to all liability that may go along with shipping in this manner, as clé does not manage shipments from the United States to your final destination outside of the United States.