Tilevera dba clé warrants that manufactured tile products will be free from defect for a period of one year from date of purchase. Definition of defect is a failure in the tile, itself, to perform to Tilevera dba clé specifications as described in the product literature, within industry allowable tolerances as set forth in standard, national industry protocols. Misuse by contractor or end-user including, but not limited to negligence, physical and/or chemical abuse is not covered by this warranty.
This one year express warranty is the sole warranty extended and replaces any statutory warranties to the maximum extent allowable by law. All warranty claims must be reported immediately. Installation defects are not covered by this warranty. Failure to report any warranty claim within 30 days of defect discovery will void this warranty. All products must be inspected prior to installation. Visual defects or nonconformities apparent prior to installation voids this warranty.
As is standard in the tile industry, installation deems acceptance. Do not install if there are visible issues. Tile is subject to variation in color, texture size and finish. Technical specifications are also a subject of variation, including COF, due to inherent variability in the raw materials and production process. Express technical specifications are not guarantees of minimum or maximum thresholds of performance. Tile containing, unevenness, pitting or a rough surface can create cleaning challenges due to debris and contaminants lodging in the surface. These tiles require prompt and specific care during the installation process.
Unless otherwise stated, tile recommended for floor or wall applications refers to interior applications only. Be sure to adhere to your projects local building codes which may dictate minimum tile performance specifications. Tilevera dba clé does not warrant product installations that violate building codes.
Specification approvals based on photographic color images should not be considered for exact matches. Only actual product samples can be considered for specification approval and comparison. Additionally, color variation is not only inherent, but is cultivated by the artists and artisans that produce the tiles made for Tilevera dba clé. Therefore color variation and shade variation is to be an expectation of our tiles.
IMPLIED WARRANTIES LIMITED IN DURATION
Any implied warranty applicable to the product sale, including the implied warranty of merchantability or the implied warranty of fitness for a particular purpose is limited in duration to the duration of this written warranty or the maximum statutory period, whichever is less. Some states do not allow limitations on implied warranty duration, so the above limitation may not apply to you. The Federal Magnuson-Moss Warranty Act limits disclaimers of implied warranties involving consumer products. To the maximum extent allowable by federal and state law, this warranty supplements or supercedes federal and state consumer goods warranty protections.
Tilevera dba clé provides detailed information in its product literature with regard to appropriate tile and stone applications. In these specified applications, Tilevera dba clé limits the duration of the implied warranty of fitness for a particular purposed to one-year or the maximum statutory period prescribed by law, whichever is less. Failure to comply with recommended applications voids the warranty. Natural stone products are mined and cut from natural formations. Because these products are not subject to a manufacturing process, quality warranties are limited to the specified representations in product literature and guidelines established by the Marble Institute of America. Tilevera dba clé does not warrant natural stone products for shade, size, thickness, warping, cleft variations, surface finish variations, or other natural variances on stone products.
REMEDY LIMITATION & DISCLAIMER
If a defect in materials or workmanship is discovered within the one-year period, Tilevera dba clé will either refund the price of the product or provide a replacement product after a reasonable number of attempts to remedy product defects. Buyer’s remedy is limited to replacement or repair of the defective product. No consequential (including, but not limited to, lost profits) or incidental damages are recoverable. Tilevera dba clé disclaims all express warranties not contained in this limited express warranty. Any representations made in connection with the sale of this product that differs from the terms of this warranty are not valid and should be brought to the attention of Tilevera dba clé immediately (1-415-887-9011).
Legal Notice: Warning tile and installation products contain chemicals known to the state of California to cause cancer, birth defects, reproductive harm, respiratory harm or other health problems. For more product-specific information on chemical content, obtain an MSDS by contacting
TO MAKE A CLAIM
- The original purchaser must notify a Tilevera dba clé customer representative in writing 60 days of the occurrence of any defect.
- After notification, Tilevera dba clé or an authorized representative will inspect and/or test the product for defect and complete a product Claim Form. No claim will be honored without product inspection by Tilevera dba clé or an authorized
Upon determination that the product defect claim is valid. Tilevera dba clé will notify the purchaser in writing. Tilevera dba clé reserves the right to repair, replace or refund the originally purchased product.