the costs of shipping heavy tile
we completely understand that the shipping costs on a smaller order can be a large portion of the total cost, and this is especially true for "add-on" orders which is why we strongly suggest a minimum of 15% overage for a given project. each box of tile weighs approximately 35-40 lbs and we shrink wrap and palletize all of our orders prior to shipping them via freight. this process is labor-intensive and costly, even if the size of your order is on the smaller side.
clé has learned the hard way that other shipping options have too high a likelihood of a large portion of your tile arriving cracked or broken, and due to this risk, we decided that for the client experience we will only ship retail orders via this method.
for more information on our shipping and delivery policies, please see the following link to our resources section: