clé shipping policy
Domestic (US) Shipping
If an item states "ships within 5-10 business days" it means the item is in stock and ready to ship. 10 business days is the maximum processing time for our warehouse to place the order on a truck to ship out. Once the order is on a truck, transit time ranges from 1-5 business days to transport from our California warehouse to various locations across the country. You can expect to receive in stock items within 1-3 weeks of the order being placed.
There are some instances where an item initially states "ships within 5-10 business days" but, when you add the product(s) to your cart, the lead time changes. This happens when you have ordered more material than we have on hand in our warehouse. In these instances, your order will draw from our next incoming shipment of said product.
Items that state "ships within 10-12 weeks" are made to order, with 10-12 weeks being the production time. We are not able to expedite the production time as each tile is produced by hand one at a time and then requires time to fully cure so they do not break while in transit. After the 10- 12 week period, the order will ship from our warehouse, and transit time should be 1-7 business days.
Please email firstname.lastname@example.org for an international quote. We partner with the best shippers globally.
Shipping fees, import duties, and taxes are not included in the item price or shipping cost. clé does not provide customs brokerage services and therefore these charges and services are the buyer's responsibility. Please check with your country's customs office to determine additional costs you will potentially incur, prior to your purchase.